The purpose of insurance is to predict where problems might occur and set up safeguards to protect yourself from those problems. For example, we get car insurance because we predict that a car accident may happen and we want help paying for damages done if it does.

Good businesses will implement tools that function in the same way as insurance. For example, Sierra Instruments is a business which created a technical support center on their website to assist their customers in dealing with problems arising from the installation and use of their equipment.

Sierra sells mass flow meters and ultrasonic flow meter readers. These are tools that measure liquid or gas that is going through a pipe. As you can imagine, serious problems could arise if these items were not working properly.

The technical support center set up on the site predicts that problems may occur during the use of the equipment. It provides manuals and information to limit those problems. It also provides online tech support for dealing with problems that do occur.

We would all be better served if businesses took an insurance-minded approach to their work. They would set up ways to protect us and offer us options when problems did come up.

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